Refund Policy
This Refund Policy explains how refund requests are handled for Docgen AI subscriptions purchased through Paddle.
General policy
We offer a 30-day money-back guarantee from the original purchase date.
If you request a refund within 30 days of the original purchase date, the purchase amount will be refunded to the original payment method used for the transaction.
How to request a refund
Send the purchase email, transaction reference, and reason for the request to store.aiprime@gmail.com.
Purchases processed by Paddle may also be handled through Paddle buyer support and refund workflows.
Cancellations
Subscription cancellation stops future renewals.
Customers should cancel before the next renewal date to avoid the next recurring charge.